VJ-EX Courier & Logistics International (PVT) Limited Copyright © 2024. All Rights Reserved. Designed by VJ Technologies.
There are no additional pickup charges. We offer the pickup service free of cost.
Pickup can be ordered any time before 4pm.
To find out more details about the shipper please email us at info@vjex-courier.com and mention your name, city, address and tracking number. Please remember that VJ-Ex. is not responsible for the quality of delivered material as we are only responsible for delivery of the products. We do not own or sell any items unless otherwise mentioned. Further, VJ-Ex. is not liable for the time duration it may take the shipper to contact the shipment recipient, so complaints related to delays in returns or exchanges will not be entertained by VJ-Ex. once the shippers info. Has been provided.
We will make up to 2 attempts to deliver a shipment. Our courier rider will leave a message indicating a delivery was attempted, and information as to where you should call for further information (such as the address of the location from where you can pick it up). Most of the times the shipment can then be picked up from the nearest Nearest Branch Office . If a shipment is not delivered due to change in address, business closure, etc., the shipment will be returned to the sender/ consignor.
If your monthly bill is incorrect you may contact us with in 10 to 15 days for your queries after submission of bill which is submitted by 5th of every month.
Our delivery hours are 09:00 am to 5:00 pm Monday to Saturday.
We charge fuel on a based on certain percentage, which is fixed for a year, but changes are subject to fluctuations in the fuel prices.
No, we do not insure the consignment unless the shipper asks for insurance facility. In that case we insure the consignment at 5% of the total value.
Fragile goods sendt by our courier should be packed properly with proper labelling as we do not take any responsibility, claim or insurance of such fragile goods but we will ensure safe delivery.
As per company policy, VJ-Ex. will not be held liable for damages and loss due to late delivery and/or interruption of service due to a cause beyond organizational control.
We entertain only the claim which is lodged by the customer within 10-days after the incident, and with due process of 45-days we settle the claim after investigation.
VJ-Ex. Courier & Logistics International (Pvt.) Ltd provides state of the art ready made and tailored express and logistics solutions for all your shipping needs, offering efficient transport options via air, sea & land. As a fully integrated logistics service provider. We have direct & indirect presence in over 130 countries, ensuring seamless global connectivity for your Couriers, E-Commerce, Logistics , warehousing & Supply Chain requirements.
VJ-EX Courier & Logistics International (PVT) Limited Copyright © 2024. All Rights Reserved. Designed by VJ Technologies.